At Rushcare Hospital, we value your privacy and are committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry or request an appointment.
1. Information We Collect
The information available on this website is provided for general informational purposes. It is intended to help you understand our hospital, specialties, doctors, services and facilities.
We may collect the following information when you interact with our website:
- Personal Information: Name, phone number, email address and other contact details you provide.
- Appointment Information: Preferred consultation date, department, doctor preference and appointment-related details.
- Health Information: Medical details or health-related information that you voluntarily provide through our enquiry or appointment forms.
- Technical Information: IP address, browser type, device information, pages visited and website usage data, where collected through cookies or analytics tools.
Please avoid submitting unnecessary sensitive medical information through general website enquiry forms.
2. How We Use Your Information
Rushcare Hospital may use your information to:
- Respond to enquiries and appointment requests.
- Contact you regarding consultations, hospital services and healthcare facilities.
- Coordinate appointments and provide requested information.
- Improve our website, services and user experience.
- Maintain records and meet applicable legal or regulatory requirements.
- Send hospital updates, health awareness information or promotional communications where permitted and appropriate.
3. Sharing of Information
We do not sell your personal information to third parties. Your information may be shared, where necessary and permitted by applicable law, with authorised hospital personnel, healthcare professionals, website hosting providers, appointment management services and other service providers who support our operations.
We may also disclose information when required by law, a competent authority or a valid legal process. We take reasonable steps to ensure that information shared with service providers is handled appropriately.
4. Protection of Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss
However, no method of data transmission or electronic storage can be guaranteed to be completely secure. We encourage users to avoid sharing confidential medical details through unsecured communication channels.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and analyse website performance. You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features. If third-party analytics or advertising tools are used, their collection and processing of information may also be subject to their respective privacy policies.
6. Third-Party Websites
Our website may contain links to third-party websites or online services for your convenience. Rushcare Hospital does not control the privacy practices or content of these external websites. We recommend reviewing their privacy policies before sharing personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide requested services, maintain required records and comply with applicable legal obligations. The retention period may vary depending on the type of information and the purpose for which it was collected.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information, or withdraw consent where consent is the basis for processing. You may also request clarification about how your information is used. Certain records may need to be retained where required by law or necessary for legitimate operational purposes. To submit a privacy-related request, please contact us using the details provided below.
9. Children's Privacy
We take the privacy of children seriously. Where personal information relating to a child is collected, we will handle it in accordance with applicable legal requirements and the child’s healthcare needs. Information may be provided by a parent or lawful guardian where appropriate.
10. Medical Disclaimer
The information published on this website is intended for general healthcare awareness and informational purposes. It should not be considered a substitute for professional medical advice, diagnosis or treatment. Submitting an enquiry or appointment request through this website does not, by itself, establish a doctor-patient relationship or constitute emergency medical care. For medical emergencies, please contact the appropriate emergency services or visit the nearest emergency department.
11. Changes to This Privacy Policy
Rushcare Hospital may update this Privacy Policy from time to time to reflect changes in our website, services, operational practices or applicable laws. Any updated version will be published on this page with a revised effective date.
12. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Rushcare Hospital
Address:
Phone:
Email:
Website:
We will review privacy-related enquiries and respond in accordance with applicable requirements.
